Shipping policy

Shipping Policy

At Shadowball™, every order is carefully processed and shipped as quickly as possible.

Processing Time

Orders are usually processed within 1–3 business days after purchase. Once your order has been processed, you will receive a confirmation email with your shipping details.

Delivery Time

Estimated delivery time is around 7–14 business days, depending on your location and local carrier speed.

We work with trusted shipping partners to make sure your Shadowball arrives safely. Since each order is shipped directly to the customer, delivery may take a little longer than standard local shipping — but this helps us keep the product affordable and available to more players.

Tracking

Once your order ships, you will receive a tracking number so you can follow your package during delivery.

Please note that tracking updates may take a few days to appear after the order has been shipped.

Delays

While most orders arrive within the estimated delivery window, occasional delays can happen due to customs, holidays, weather, or carrier issues.

If your order takes longer than expected, please contact us and we’ll help you check the status.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping details.

Questions

If you have any questions about your order or shipping status, contact us at: space.incorporate@gmail.com